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The numbers game: maximising your ERIC data
DATE: SPRING 2023 | LOCATION: NORTH EAST | PROJECT AREA: STRATEGIC ADVICE | PROJECT STATUS: COMPLETED
Do you have so much data that you don’t know what to do with it? It sits, gathering dust, because you don’t know where to start, or your team doesn’t have the knowledge or time to deal with it.
This was the issue that faced Northumbria Healthcare NHS Foundation Trust’s facilities management team. They would collect the annual Estates Returns Information Collection (ERIC) data, and knew there were valuable insights contained within it, but they didn’t have the resource or capacity to analyse what it could tell them. They came to us for help.
The Solution
We took a deep dive into the ERIC data that the Trust was able to provide, concentrating on where we thought we could obtain the most insight. Focusing on the so-called ‘Carter metrics’, from Lord Carter’s review into operational productivity and performance in the NHS, we were able to find some key statistics into how efficiently and effectively the Trust was using space, and what proportion of estates spend was allocated to individual items. Our team provided a report looking back over the last five years, and to give useful context, benchmarked the Trust’s results against other, similarly sized Trusts.
The Result
The Trust were impressed by how far we drilled into their data, and the detailed results the report produced giving insights into specific areas to focus on. Some were easy fixes – such as the way the Trust classified some buildings distorted the data, so a simple review showed that their estates space was configured more effectively to deliver clinical services than initially thought. Other elements allowed the Trust to identify areas where they could make efficiencies, reducing their overall spend. By taking this data-driven, the Trust can utilise their estate better, and therefore redirect this funding into providing better services to their patients.
